Shipping Policy

Welcome to Botha's Auto Spares. We are committed to delivering quality engines, gearboxes, and automotive parts to customers throughout South Africa and outside the country.

Delivery

We offer shipping services across South Africa, including major cities, towns, and remote areas. Whether you are located near one of our branches or hundreds of kilometers away, we strive to ensure your order reaches you safely and efficiently.

Order Processing

• Orders are processed during normal business hours, Monday to Friday.
• Once payment has been confirmed, orders are prepared and dispatched as quickly as possible.
• Customers will receive shipping confirmation and tracking information where available.

Delivery Timeframes

Delivery times may vary depending on your location, product availability, and courier schedules. Estimated delivery periods are:

• Major cities: 1–3 business days
• Regional areas: 2–5 business days
• Remote locations: 3–7 business days

Please note that delivery timeframes are estimates and may be affected by factors beyond our control.

Shipping Costs

Shipping fees are calculated based on:

• Product size and weight
• Delivery destination
• Courier rates

The applicable shipping charge will be communicated before your order is finalized.

Inspection Upon Delivery

Customers are advised to inspect all goods immediately upon receipt. Any visible damage, shortages, or incorrect items should be reported to us within 48 hours of delivery.

Returns Policy

At Botha's Auto Spares, customer satisfaction is important to us. If you experience an issue with your purchase, we will work with you to find a suitable solution.

Eligible Returns

Returns may be accepted under the following circumstances:

• Incorrect item supplied
• Product damaged during transit
• Product found to be defective upon inspection
• Item differs significantly from the description provided

Return Conditions

To qualify for a return:

• The item must be returned in its original condition.
• The product must not have been installed, modified, or damaged by misuse.
• Proof of purchase must be provided.
• Return requests must be submitted within 7 days of receiving the item.

Non-Returnable Items

The following items may not qualify for return:

• Products damaged due to improper installation or misuse.
• Electrical components that have been installed or tested.
• Special-order or custom-sourced parts.
• Items returned without proof of purchase.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed using the original payment method where possible.

Exchanges

Where stock is available, we may offer an exchange instead of a refund for eligible returns.

Return Shipping

If the return is due to our error or a defective product, Botha's Auto Spares may cover the return shipping costs. For all other approved returns, the customer may be responsible for return shipping expenses.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact our team.

Botha's Auto Spares
Website: www.bothasautospares.com

We appreciate your business and look forward to serving your automotive parts needs throughout South Africa.